Returns & Refunds

Damaged, defective, or wrong item

Send us a photo or short video of the problem and we'll make it right — a replacement shipment or a full refund, your choice. You never pay return shipping for our mistake.

Order never arrived

Every order ships tracked. If your tracking shows no delivery 30 days after shipment, you get a full refund — no return needed.

Changed your mind

Unused items in original packaging can be returned within 30 days of delivery for a refund. Because our products ship directly from our fulfillment partner's warehouses, we'll email you the correct return address for your item — return shipping is on you unless the item is defective or wrong. For low-value items we'll often just refund you without asking for the item back.

How refunds work

• Refunds go to your original payment method
• Issued within 5–10 business days of your return arriving, or immediately for non-delivery and defective items
• Original shipping fees are refunded when the mistake was ours